Return Policy

El Dingo Return Policy

Return & Refund Policy

Thanks for shopping at eldingo.co

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

The item will not accepted as a return or exchanged in any circumstance if the item has been worn. Please DO NOT wear the item in the water. Once it has been worn in the water we will not accept any returns. 

If the item arrives to you damaged or with faults, or isn't the right size for you, or if you don't like the colour, we will exchange the item. Please email us at hi@eldingo.co to lodge a return request. Please include your order number with your email.

If you’d like to exchange sizes, we are happy to do so! Again, just email us.

We will only accept a return or exchange, if the item is in the exact condition it arrived.

We hope you understand and we will try our best to understand your situation.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Please note, the item must arrive in its original condition to be accepted for a refund. 

Shipping costs are nonrefundable.

Shipping Your Return or Exchange

You will be responsible for paying for your own shipping costs for returning your item if you would like a full refund. 

If you would like to make an exchange email us at hi@eldingo.co and we'll sort you out!

Contact Us

If you have any questions on how to return your item to us, contact us at hi@eldingo.co